OVERVIEW
These Terms & Conditions ("Terms") govern your access to and use of the Luxford website, products, and services.
Throughout these Terms, the terms "Luxford", "we", "us", and "our" refer to Luxford.
By visiting our website and/or purchasing products from us, you agree to be bound by these Terms, including any additional policies referenced herein or available by hyperlink. If you do not agree to these Terms, you must not access or use our website.
We reserve the right to update, modify, or replace any part of these Terms at any time by posting updates to this page. Your continued use of the website following any changes constitutes acceptance of those changes.
Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer our products and services to customers.
1. ELIGIBILITY
By using this website, you represent that:
- You are at least 18 years old, or the age of majority in your jurisdiction.
- You have the legal capacity to enter into binding agreements.
- All information you provide is accurate and complete.
2. PRODUCTS & AUTHENTICITY
Luxford specialises in luxury fashion and accessories sourced through our trusted network of boutiques and retail partners.
We are committed to offering genuine luxury products and maintain sourcing standards designed to help ensure authenticity.
Product descriptions, images, specifications, and pricing are provided for informational purposes only. While we strive for accuracy, occasional errors may occur.
Luxford reserves the right to:
- Modify product information;
- Correct pricing errors;
- Withdraw products from sale;
- Limit quantities available for purchase.
3. ORDERS
All orders are subject to acceptance and availability.
After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order.
A contract is formed only when your order has been accepted and dispatched.
We reserve the right to refuse, cancel, or limit any order at our sole discretion, including orders suspected of fraud, abuse, unauthorized resale, or pricing errors.
4. ORDER CANCELLATIONS
Orders may be cancelled within 24 hours of being placed, provided fulfilment has not already begun. Once your order has entered fulfilment or sourcing has commenced, we may be unable to cancel it.
5. PRICING & PAYMENT
All prices displayed on our website are subject to change without notice.
All prices are displayed in Pounds Sterling (£) unless otherwise stated.
Payment must be received in full before products are dispatched.
We accept payment methods displayed during checkout.
6. SHIPPING & DELIVERY
Luxford works with a trusted network of boutiques, and fulfillment partners.
As a result:
- Products within the same order may ship separately.
- Products may arrive in multiple packages.
- Delivery times may vary depending on product origin and destination.
Estimated delivery times are provided for guidance only and are not guaranteed.
Luxford shall not be liable for delays caused by:
- Customs clearance procedures;
- Courier disruptions;
- Weather events;
- Strikes;
- Force majeure events;
- Circumstances beyond our reasonable control.
Customers are responsible for ensuring that shipping information provided is accurate and complete.
7. SUPPLIER FULFILMENT & MULTIPLE SHIPMENTS
To provide access to an extensive selection of luxury fashion, Luxford works with our trusted network of boutiques and retail partners located in various regions around the world.
As a result, products within the same order may be fulfilled by different partners and shipped from separate locations. Where this occurs:
- Items may be dispatched separately.
- Multiple tracking numbers may be issued.
- Products may arrive on different dates.
- Packaging may vary depending on the fulfilment partner and product origin.
While we strive to provide a consistent and seamless shopping experience, fulfilment methods may differ between products based on availability, sourcing, and logistical considerations.
By placing an order with Luxford, you acknowledge and accept that products purchased as part of a single order may be fulfilled and delivered separately.
Luxford remains your primary point of contact for customer support, order enquiries, returns, and any issues relating to your purchase, regardless of the fulfilment partner involved.
8. DUTIES, TAXES & IMPORT CHARGES
Orders are currently delivered to addresses within the United Kingdom only. While additional customs duties or import charges should not normally apply upon delivery, certain shipments may be subject to additional charges depending on their origin and applicable regulations.
Where such charges apply, responsibility will be determined at checkout or otherwise communicated where possible.
Unless otherwise stated, these charges are the responsibility of the customer.
Luxford is not responsible for delays caused by customs authorities.
9. RETURNS & REFUNDS
Returns are governed by our Return Policy.
To be eligible for a return, items must generally be:
- Unused;
- Unworn;
- In original condition;
- Returned with original packaging, tags, dust bags, authenticity cards, and accessories provided with the item.
Returns that do not comply with this policy may not be accepted.
Refunds will be issued using the original payment method once the returned item has been inspected and approved.
10. ACCOUNT INFORMATION
You are responsible for maintaining the confidentiality of your account information and password.
You agree to provide accurate, current, and complete information at all times.
We reserve the right to suspend or terminate accounts containing false, misleading, or fraudulent information.
11. INTELLECTUAL PROPERTY
All content on the Luxford website, including but not limited to:
- Text;
- Graphics;
- Logos;
- Branding;
- Website design;
- Images;
- Videos;
- Product curation;
is owned by Luxford or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or exploited without prior written consent.
12. ACCEPTABLE USE
You agree not to:
- Use the website for unlawful purposes;
- Attempt to gain unauthorized access to systems or data;
- Distribute malware, viruses, or malicious code;
- Scrape, harvest, or extract website data;
- Interfere with website functionality;
- Engage in fraudulent activity.
Violation of this section may result in immediate suspension of access.
13. USER SUBMISSIONS
Any feedback, suggestions, reviews, comments, ideas, or other submissions provided to Luxford may be used by us without restriction or compensation.
You warrant that any content submitted by you:
- Is lawful;
- Does not infringe third-party rights;
- Is not misleading, defamatory, or offensive.
We reserve the right to remove any user-generated content at our discretion.
14. THIRD-PARTY LINKS
Our website may contain links to third-party websites.
Luxford does not control and is not responsible for the content, products, services, or policies of third-party websites.
Your use of third-party websites is at your own risk.
15. DISCLAIMER OF WARRANTIES
The website and all products and services are provided on an "as is" and "as available" basis.
To the fullest extent permitted by law, Luxford disclaims all warranties, express or implied, including warranties of:
- Merchantability;
- Fitness for a particular purpose;
- Non-infringement;
- Accuracy or reliability of content.
We do not guarantee uninterrupted or error-free operation of the website.
16. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Luxford shall not be liable for:
- Indirect losses;
- Consequential damages;
- Loss of profits;
- Loss of business opportunities;
- Loss of data;
- Delays in delivery;
- Third-party actions.
Our total liability relating to any order shall not exceed the amount paid for the product giving rise to the claim.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
17. INDEMNIFICATION
You agree to indemnify and hold harmless Luxford, its owners, officers, employees, contractors, affiliates, and service providers from any claims, damages, losses, liabilities, and expenses arising from:
- Your use of the website;
- Your breach of these Terms;
- Your violation of applicable laws or third-party rights.
18. FORCE MAJEURE
Luxford shall not be liable for failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to:
- Natural disasters;
- Government actions;
- Supply chain disruptions;
- Pandemics;
- Labour disputes;
- Telecommunications failures.
19. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
20. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.
21. CHANGES TO THESE TERMS
We reserve the right to modify these Terms at any time.
Updated versions will be posted on this page with immediate effect unless otherwise stated.
22. CONTACT INFORMATION
If you have any questions regarding these Terms & Conditions please contact us at:
