At Luxford, we are committed to delivering a seamless luxury shopping experience. As we work with a trusted network of boutiques and retail partners from around the world, our shipping and returns process may differ slightly from that of traditional retailers. Please review the information below before placing your order.
Shipping
Order Processing
Once an order has been placed, our partners begin preparing your items for dispatch. Processing times may vary depending on the product, brand, and fulfilment location. Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.
Delivery Thresholds
We currently only deliver to addresses within the United Kingdom. Available shipping methods, estimated delivery times, and applicable shipping costs will be displayed during checkout.
Please note that orders containing multiple items may be shipped separately, and arrive at different times.
Complimentary standard delivery is available on orders over £300.
For orders below this threshold, shipping costs will be calculated during checkout based on the selected delivery method.
Express Delivery
Express delivery is available for eligible orders for an additional fee.
Customers who qualify for complimentary standard delivery may also benefit from reduced express shipping rates. The lowest available delivery option for your order will be displayed at checkout.
Delivery Times
Standard Delivery
- 5–10 business days
Express Delivery
- 2–5 business days
Please note that delivery times are estimates and may vary depending on item availability, destination, customs clearance, and courier operations.
Multiple Shipments
To offer an extensive selection of luxury items, products within the same order may be fulfilled by different boutiques and retail partners around the world.
As a result:
- Items may ship separately.
- Multiple tracking numbers may be provided.
- Products may arrive on different dates.
- Packaging may vary depending on the fulfilment partner.
This allows us to provide access to a wider range of luxury items while maintaining our commitment to authenticity and quality.
Tracking Your Order
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information. If your order is shipped in multiple packages, you'll receive separate tracking information for each shipment.
Duties & Taxes
Applicable duties and taxes are included in the price of your order. As a result, customers should not normally be required to pay additional customs duties or import charges upon delivery.
In the unlikely event that you are contacted regarding an unexpected import charge, please contact our customer support team before making payment so that we can assist you.
Returns
Return Eligibility
We want you to shop with confidence.
Please ensure that all items are carefully inspected before removing tags or disposing of any original packaging.
Eligible items may be returned within 14 days of delivery, provided they are:
- Unused and unworn
- In their original condition
- Returned with all original tags attached
- Returned with original packaging, dust bags, authenticity cards, and accessories where applicable
Returns that do not meet these requirements may be refused.
How to Request a Return
To initiate a return, please complete the return form here or contact our customer support team at:
Please include your order number and reason for return.
Once your request has been reviewed and approved, we will provide detailed return instructions.
Return Destinations
As products may be fulfilled by different suppliers or boutique partners, return destinations may vary depending on the item purchased.
To ensure your return is processed correctly, customers must not return products without receiving specific return instructions from Luxford.
Luxford manages all return requests directly and will provide the appropriate return address for each approved return.
Return Shipping Costs
Unless the item is faulty, damaged, incorrect, or otherwise covered by applicable consumer protection laws, customers may be responsible for return shipping costs.
Any applicable return shipping responsibilities will be communicated during the returns process.
Refunds
Once your returned item has been received, inspected, and approved, your refund will be processed to your original payment method.
Please note that it may take a few business days for your refund to reflect in your account, with exact processing times depending on your payment provider.
Damaged, Incorrect, or Faulty Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as reasonably possible after delivery and include photographs where available.
Our team will work with you to resolve the issue as quickly as possible.
Questions?
For any shipping or returns enquiries, please contact:
