Orders & Products
Are all products authentic?
Yes. We source our products through our trusted network of boutiques and retail partners. Every item offered through Luxford is guaranteed authentic before being made available to our customers.
Do your products come with original packaging?
Where applicable, all products are supplied with their original packaging, dust bags, authenticity cards, and accessories provided by the brand or supplier.
Why can't I find certain sizes or colours?
Availability varies between brands and suppliers and may change throughout the day. We recommend placing your order promptly if an item is available in your preferred size.
Shipping & Delivery
Where do you ship from?
Orders may be fulfilled from different locations depending on the brand, supplier, or boutique supplying your item. Currently, Luxford only delivers to addresses within the United Kingdom.
Why did my order arrive in multiple packages?
To offer an extensive selection of luxury pieces, some items are fulfilled by different suppliers and boutique partners. As a result, products within the same order may be shipped separately and arrive at different times.
How long does delivery take?
Estimated delivery times are displayed on product pages and during checkout. Delivery times may vary depending on the product, destination, and fulfilment location.
Returns
Can I return my order?
Yes. Eligible items may be returned within the timeframe outlined in our Returns Policy, provided they are returned in their original condition with all tags, packaging, and accessories intact.
Can I cancel my order?
Orders may be cancelled within 24 hours of being placed, provided fulfilment has not already begun. Once your order has entered fulfilment or sourcing has commenced, we may be unable to cancel it.
When will I receive my refund?
Once your returned or cancelled order has been approved, your refund will be processed to your original payment method. Please note that it may take a few business days for your refund to reflect in your account, with exact processing times depending on your payment provider.
Pricing & Duties
Will I have to pay customs duties or import taxes?
Where applicable, any customs duties or import taxes will be calculated and communicated during checkout whenever possible. Luxford aims to ensure there are no unexpected charges upon delivery.
Trust & Security
Is it safe to shop with Luxford?
Yes. We use secure payment processing and industry-standard encryption technologies to help protect your personal information whilst you shop with us.
What payment methods do you accept?
We accept major credit and debit cards, along with additional payment methods displayed at checkout.
Contact Us
If you still have any questions regarding orders, shipping & returns, pricing & duties, or security, please contact us at hello@luxfordfashion.com. We're here to help.
