At Luxford, we want you to shop with confidence. If you are not completely satisfied with your purchase, eligible items may be returned in accordance with the policy outlined below.
Return Eligibility
To be eligible for a refund, returned items must:
- Be returned within 14 days of delivery.
- Be unused, unworn, and in their original condition.
- Have all original tags attached.
- Include all original packaging, dust bags, authenticity cards, and accessories provided with the item.
- Be free from signs of wear, damage, alteration, or use.
Luxford reserves the right to refuse returns that do not meet these requirements.
How to Request a Return
To initiate a return, please complete the return request form here or contact our customer support team at:
Please include your order number and reason for return.
Once your request has been reviewed and approved, we will provide detailed return instructions.
Items returned without prior authorisation may not be accepted.
Return Destinations
As orders are fulfilled by our trusted network of boutiques and retail partners, return destinations may vary depending on the item purchased.
Customers should not send items back without receiving return instructions from Luxford.
Luxford manages all return requests directly and will provide the appropriate return address for each approved return.
Refund Processing
Once your returned item has been received, inspected, and approved, your refund will be processed to your original payment method. Please note that it may take a few business days for your refund to reflect in your account, with exact processing times depending on your payment provider.
Damaged, Faulty, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as reasonably possible after delivery.
Where possible, please include photographs of the item and packaging to assist with our review.
If your claim is approved, we will work with you to provide an appropriate resolution, which may include a replacement, store credit, or refund.
Non-Returnable Items
The following items may not be eligible for return or refund unless faulty or required by applicable law:
- Items returned outside the approved return period.
- Products showing signs of wear, use, or damage after delivery.
- Items missing original tags, packaging, authenticity cards, or accessories.
- Personalised or made-to-order items.
- Products designated as final sale where permitted by law.
Refund Refusals
Returns that do not meet these requirements may not be accepted.
If a return is rejected, the item may be returned to the customer at their expense.
Order Cancellations
Orders may be cancelled within 24 hours of being placed, provided fulfilment has not already begun. Once your order has entered fulfilment or sourcing has commenced, we may be unable to cancel it.
If an eligible cancellation is approved, your refund will be processed to your original payment method. Please note that it may take a few business days for your refund to reflect in your account, with exact processing times depending on your payment provider.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
