At Luxford, we are committed to delivering a seamless luxury shopping experience. As we work with a trusted network of suppliers, boutiques, distributors, and brand partners around the world, shipping and returns may differ slightly from those of traditional retailers. Please review the information below before placing an order.
Shipping
Order Processing
Once an order has been placed, our partners begin preparing your items for dispatch. Processing times may vary depending on the product, brand, and fulfilment location. Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.
Delivery Thresholds
We offer worldwide delivery through trusted international couriers. Available shipping methods, delivery times, and costs will be displayed at checkout.
Please note that orders containing multiple items may be shipped separately depending on brand and availability. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
We offer complimentary standard delivery on orders placed from the following destinations:
- United Kingdom: Orders over £300
- European Union: Orders over €350
- United States: Orders over $400
- Canada: Orders over CAD $500
For orders below these thresholds, shipping fees will be calculated at checkout based on your destination and selected delivery method.
Express Delivery
Express delivery is available for most destinations for an additional fee.
Customers who qualify for complimentary standard delivery may also benefit from reduced express shipping rates. The lowest available delivery option for your order will be displayed at checkout.
Delivery Times
Standard Delivery
- United Kingdom, Europe & United States: 5–10 business days
- Canada: 6–12 business days
- Rest of World: 7–14 business days
Express Delivery
- United Kingdom & Europe: 2–5 business days
- United States: 3–6 business days
- Canada: 3–7 business days
- Rest of World: 3–10 business days
Please note that delivery times are estimates and may vary depending on item availability, destination, customs clearance, and courier operations.
Multiple Shipments
To offer an extensive selection of luxury items, products within the same order may be fulfilled by different suppliers, boutiques, or brand partners from around the world.
As a result:
- Items may ship separately.
- Multiple tracking numbers may be provided.
- Products may arrive on different dates.
- Packaging may vary depending on the fulfilment partner.
This allows us to provide access to a wider range of luxury items while maintaining our commitment to authenticity and quality.
Duties & Taxes
Depending on your location, orders may be subject to customs duties, import taxes, VAT, or other government-imposed charges.
Where applicable, these charges are the responsibility of the customer unless otherwise stated during checkout.
Customs policies vary by country, and Luxford is unable to predict or control these charges.
Returns
Return Eligibility
We want you to shop with confidence.
Eligible items may be returned within 14 days of purchase, provided they are:
- Unused and unworn
- In their original condition
- Returned with all original tags attached
- Returned with original packaging, dust bags, authenticity cards, and accessories where applicable
Returns that do not meet these requirements may be refused.
How to Request a Return
To initiate a return, please contact our customer support team at:
Please include your order number and reason for return.
Once your request has been reviewed and approved, we will provide detailed return instructions.
Return Destinations
As products may be fulfilled by different suppliers or boutique partners, return destinations may vary depending on the item purchased.
To ensure your return is processed correctly, customers must not return products without receiving return instructions from Luxford.
Luxford manages all return requests directly and will provide the appropriate return address for each approved return.
Return Shipping Costs
Unless the item is faulty, damaged, incorrect, or otherwise required by applicable consumer protection laws, customers may be responsible for return shipping costs.
Any applicable return shipping responsibilities will be communicated during the returns process.
Refunds
Once a returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used for the purchase.
Please note that processing times may vary depending on your payment provider or financial institution.
Damaged, Incorrect, or Faulty Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include photographs where possible.
Our team will work with you to resolve the issue as quickly as possible.
Questions?
For any shipping or returns enquiries, please contact:
