Frequently Asked Questions
Are all products authentic?
Yes. We source our products exclusively from trusted suppliers, boutiques, distributors, and brand partners. Every item offered through Luxford is carefully selected and backed by our commitment to authenticity.
Where do your products come from?
Luxford sources products through a trusted network of suppliers located around the world. By working with a range of fulfilment partners, Luxford is able to offer access to an extensive selection of luxury fashion, including sought-after pieces that may not be widely available through traditional retailers.
Why might my order arrive in multiple packages?
Some items are fulfilled by different suppliers and boutique partners. As a result, products within the same order may be shipped separately and arrive at different times.
How long does delivery take?
Estimated delivery times are displayed on product pages and during checkout. Delivery times may vary depending on the product, destination, and fulfilment location.
Will I have to pay customs duties or import taxes?
Depending on your location, customs duties, VAT, or import taxes may apply. Any applicable charges will be clearly communicated where possible during checkout.
Can I return my order?
Yes. Eligible items may be returned within the timeframe outlined in our Returns Policy, provided they are returned in their original condition with all tags, packaging, and accessories intact. If your return is approved, we will provide the appropriate return instructions based on the item and fulfilment location. Please do not send items back without first contacting our team.
When will I receive my refund?
Once your return has been received and inspected, approved refunds will be processed to the original payment method.
Do your products come with original packaging?
Where applicable, products are supplied with their original packaging, dust bags, authenticity cards, and accessories provided by the manufacturer or supplier.
Why can't I find certain sizes or colours?
Availability varies between brands and suppliers and may change throughout the day. We recommend placing your order promptly if an item is available in your preferred size.
Is it safe to shop with Luxford?
We use secure payment processing and industry-standard encryption technologies to help protect customer information and transactions.
What payment methods do you accept?
We accept major credit and debit cards, along with additional payment methods displayed at checkout.
